Purpose
The Forme Collective is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, when it may be disclosed, and the choices available to you regarding your information.
Information We Collect
● Personal information, including your name, mailing address, email address, telephone number, date of birth, and emergency contact information.
● Membership, class reservation, transaction, billing, and payment information.
● Health or wellness information voluntarily provided to help us deliver safe and appropriate exercise instruction.
● Communications preferences, including consent to receive email or text messages.
● Website and technical information, including your IP address, browser type, device information, cookies, and pages visited.
How We Collect Information
● Visit or submit information through our website.
● Create an account or purchase a membership, package, class, or product.
● Register for a class, event, promotion, or introductory offer.
● Complete a waiver, intake form, or contact form.
● Communicate with us by telephone, email, text message, social media, or in person.
● Voluntarily opt in to receive marketing or informational communications.
How We Use Your Information
● Create and manage client accounts and memberships.
● Schedule classes and manage reservations.
● Process payments and purchases.
● Communicate class updates, reservation reminders, account information, studio announcements, and other important information.
● Provide safe and appropriate exercise instruction.
● Respond to questions and customer service requests.
● Send promotional communications when consent has been provided.
● Improve studio operations, services, and customer experience.
● Protect the security and integrity of our business and technology systems.
● Comply with legal, regulatory, accounting, and contractual requirements.
Information Sharing
The Forme Collective does not sell or rent personal information.
We may share limited information with trusted service providers that perform services on our behalf, including payment processing, membership management, class scheduling, website hosting, email delivery, text messaging, analytics, accounting, and other business operations. These providers may access information only as necessary to perform their contracted services.
We may also disclose information when required by law, to protect the rights or safety of The Forme Collective or others, as part of a business transfer or reorganization, or with your direction or consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS and Text Messaging
When you provide your mobile telephone number and affirmatively opt in to receive text messages from The Forme Collective, you consent to receive recurring informational and/or promotional text messages related to your account, memberships, reservations, classes, events, studio updates, offers, and other services.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency may vary based on your activity and use of our services. Message and data rates may apply. Reply STOP at any time to opt out of text messaging. Reply HELP for additional messaging assistance.
You may also contact us at hello@theformecollectivepgh.com or 814-558-8111 for assistance.
After opting out, you may receive one final message confirming that your request has been processed. Opting out of promotional text messages will not prevent us from sending necessary non-marketing communications when legally permitted, such as responses to messages you initiate.
Your text messaging consent applies only to The Forme Collective and may not be sold, transferred, or used by another business for its own marketing purposes.
Email Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. You may continue to receive transactional or operational emails related to your account, purchases, reservations, or memberships.
Payment Security
Payments are processed through secure third-party payment providers. The Forme Collective does not store complete credit or debit card information.
Health Information
Health and wellness information voluntarily provided to The Forme Collective is used to support safe and appropriate exercise instruction. The Forme Collective is not a healthcare provider, and information collected for fitness instruction may not be protected under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.
Photography and Video
Photos and videos may be taken during classes, programs, or events for marketing and promotional purposes. Clients may opt out by notifying studio management in writing. When practical, we will also provide notice when photography or recording is scheduled.
Data Security
We use reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. While no method of transmission or storage is completely secure, we continually work to protect the information entrusted to us.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, honor communication preferences, comply with legal obligations, resolve disputes, and enforce agreements.
Your Privacy Choices
● Request access to the personal information we maintain about you.
● Request corrections to inaccurate or incomplete information.
● Request deletion of certain information where legally permitted.
● Opt out of promotional email communications.
● Reply STOP to opt out of text messages.
● Withdraw consent where our use of your information is based on consent.
We may need to verify your identity before processing certain requests. Some information may be retained when required for legal, accounting, security, or operational purposes.
Cookies and Website Tracking
Our website may use cookies, analytics, and similar technologies to provide website functionality, remember preferences, improve user experience, and understand website traffic. You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Children's Privacy
Our website and online services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental or legal guardian consent.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and The Forme Collective is not responsible for the privacy or security practices of those third parties.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. Changes become effective when the revised policy is posted on our website or otherwise communicated. The effective date shown at the top of the policy will indicate when it was most recently updated.
Contact Information
The Forme Collective, LLC
101 N. Main Street
Zelienople, PA 16063
Email: hello@theformecollectivepgh.com
Phone: 814-558-8111
Website: www.theformecollectivepgh.com
Our Commitment
We are committed to creating a safe, welcoming, and trustworthy environment where every client can focus on building strength, improving mobility, and enhancing overall wellness with confidence that their personal information is respected and protected.